Bingo World Shop Online - Customer Service

Bingo World will endeavour to ensure that your ordering experience is an enjoyable one and expedient. The following conditions are stated for the protection of both parties and are in line with current New Zealand legislation.

PRODUCT GUARANTEE

All Bingo World products are guaranteed. If you receive a faulty product we will replace or repair the item. Alternatively we will credit your account. Return of incorrectly ordered product will be accepted provided that the item & packaging is in a re-saleable condition and is returned within 14 days of supply.

PRIVACY AND SECURITY

Bingo World Limited ("Bingo World") is committed to protecting your privacy. We recognise that your personal information is confidential and we understand that it is important for you to know how we treat your personal information. Please read on for more information about our Privacy Policy.

What information do we collect and how do we use it?

Bingo World may use the information it collects from you for the following purposes;

To assist Bingo World in providing you with a quality service
To respond to, and process, your request
To inform you of, and provide you with, new and existing products and services offered by Bingo World
Any information we collect will not be used in ways that you have not consented to.

If you send us an email, we will store your email address and the contents of the email. This information will only be used for the purpose for which you have provided it. Electronic mail submitted to Bingo World is handled and saved according to the provisions of the New Zealand Privacy Act 1993. Bingo World reserves the right to monitor this website in order to identify user trends and do so that we can improve the site if necessary. Any of this information, such as the type of site browser your computer has, will be used only in aggregate form and your individual details will not be identified.
How does Bingo World store and protect your personal information and who has access to that information?

As required by the Privacy Act 1993, Bingo World follows strict procedures when storing and using the information you have provided.

We do not sell, trade or rent your personal information to others. Bingo World may provide aggregate statistics about our customers and website trends, however, these statistics will not have any personal information which would identify you.

The Bingo World website is hosted internally. All data is stored behind our firewalls.

Only specific employees within Bingo World Limited are able to access your personal data.

This policy means that we may require proof of identity before we disclose any information to you.
What should I do if I want to change my details or if I don't want to be contacted any more?

At any stage you have the right to access and amend or update your personal details. If you do not want to receive any communications from us you may opt out by contacting us via this email address bingoworld@paradise.net.nz
What happens if Bingo World decides to change this Privacy Policy?

If we change any aspect of our Privacy Policy we will post these changes on this page so that you are always aware of how we are treating your personal information.
How can you contact us if you have any questions, comments or concerns about our Privacy Policy?

We welcome any questions or comments you may have. Please feel free to contact us by email at bingoworld@paradise.net.nz

Please also refer to our Terms of Use for more information.

RETURNS

In line with the Fair Trading Act, a refund may be obtained when proof of purchase is provided, if a product is defective, unfit for purpose or doesn’t match the demonstration or sample.

If you are not satisfied with your purchase, return the product/s within 14 days in a saleable condition, in its original package together with all accessories and a proof of purchase in order to obtain a refund at the original purchase price. Products will not be accepted for refund after 14 days.

In any case where the item is deemed faulty, or has a manufacturing fault we reserve the right to repair or replace the item.

Product can be returned to Bingo World with the exception of product not offered in our range.

Proof of purchase is required to obtain a refund or exchange.

TERMS AND CONDITIONS

1. Definitions
- 1.1 “Seller” shall mean Bingo World Limited and its successors and assigns.
- 1.2 “Buyer” shall mean the Buyer or any person or Seller acting on behalf of and with the authority of the Buyer.
- 1.3 “Guarantor” means that person (or persons), or entity who agrees herein to be liable for the debts of the Buyer if a Limited Liability Seller on a principal debtor basis.
- 1.4 “Goods” shall have the same meaning as in section 2 of the Sale of Goods Act 1908 and are Goods supplied by the Seller to the Buyer (and where the context so permits shall include any supply of Services as hereinafter defined).
- 1.5 “Services” shall mean all Services supplied by the Seller to the Buyer and includes any advice or recommendations (and where the context so permits shall include any supply of Goods as defined supra).
- 1.6 “Price” shall mean the cost of the Goods as agreed between the Seller and the Buyer subject to clause 4 of this contract.
2. Acceptance
- 2.1 Any instructions received by the Seller from the Buyer for the supply of Goods shall constitute acceptance of the terms and conditions contained herein. Upon acceptance of these terms and conditions by the Buyer the terms and conditions are irrevocable and can only be rescinded in accordance with these terms and conditions or with the written consent of the manager of the Seller.
- 2.2 None of the Seller’s agents or representatives are authorised to make any representations, statements, conditions or agreements not expressed by the manager of the Seller in writing nor is the Seller bound by any such unauthorised statements.
3. Goods
- 3.1 The Goods shall be as described on the invoices, quotation, authority to supply or any other sales forms as provided by the Seller to the Buyer.
- 3.2 The Buyer shall take delivery of the Goods tendered notwithstanding that the quantity so delivered shall be either greater or less than the quantity purchased provided that;
  - (a) such discrepancy in quantity shall not exceed 5%
  - (b) the Price shall be adjusted pro rata to the discrepancy.
4. Price And Payment
- 4.1 At the Sellers sole discretion;
  - (a) The Price shall be as indicated on invoices provided by the Seller to the Buyer in respect of Goods supplied; or
  - (b) The Price shall be the Price of the Seller’s current Price at the date of delivery of the Goods; or
  - (c) The Price of the Goods shall be the Seller’s quoted Price which shall be binding upon the Seller provided that the Buyer shall accept the Seller’s quote within one calendar month
- 4.2 Payment will be made by the Buyer using any one the following credit cards: Amex, Visa, Mastercard or Diners. or, if the buyer has purchased under an existing credit account on the basis of normal 30-day credit terms
- 4.3 The Price will be exclusive of GST and freight charges if applicable.
- 4.4 In using the Seller's Transaction Processing Service for purchases of the Goods, the Buyer represents and warrants that s/he is over 18 and has the legal capacity to contract in New Zealand. As the buyer is using a credit card to process a transaction, the Buyer represents and warrants that the credit card is issued in his or her personal name and that the buyer shall pay to the issuer all charges incurred through the use of Transaction Processing Services.
5. Delivery Of Goods
- 5.1 Delivery of the Goods shall be made to the Buyer’s address. The Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery, or the Goods shall be delivered to the Buyer at the Seller’s address.
- 5.2 Subject to the express terms herein, if the Seller agrees to send the Goods to the Buyer at the expense of the Buyer then delivery of the Goods to a carrier, at the discretion of the Seller for the purpose of transmission to the Buyer, is deemed to be a delivery of the Goods to the Buyer.
- 5.3 When the Goods at the date of this agreement are in possession of a third person there is no delivery by the Seller to the Buyer unless and until such third person acknowledges to the Buyer that the Goods are being held on behalf of the Buyer subject to the issue or transfer by the Seller of documents of title to the Goods.
- 5.4 The Seller may deliver the Goods by separate instalments. Each separate instalment shall be invoiced and paid for in accordance with the provisions in this contract of sale.
- 5.5 The costs of carriage and any insurance (if applicable) which the Buyer reasonably directs the Seller to incur shall be reimbursed by the Buyer (without any set-off or other withholding whatever) and shall be due on the date for payment of the Price. The carrier shall be deemed to be the Buyer’s agent.
- 5.6 The failure of the Seller to deliver shall not entitle either party to treat this contract as repudiated.
- 5.7 The Seller shall not be liable for any loss or damage whatsoever due to failure by the Seller to deliver the Goods (or any of them) promptly or at all.
- 5.8 Notwithstanding that the Seller may have delayed or failed to deliver the Goods (or any of them) promptly the Buyer shall be bound to accept delivery and to pay for the Goods in full provided that delivery shall be tendered at any time within 1 month of the delivery date.
6. Risk
- 6.1 If the Seller retains property of the Goods nonetheless all risk for the Goods passes to the Buyer on delivery.
7. Defects
- 7.1 The Buyer shall inspect the Goods on delivery and shall within fourteen (14) days of delivery notify the Seller of any alleged defect, shortage in quantity, damage or failure to comply with the description or quote. The Buyer shall afford the Seller an opportunity to inspect the Goods within a reasonable time following delivery. If the Buyer shall fail to comply with these provisions the Goods shall be conclusively presumed to be in accordance with the terms and conditions and free from any defect or damage.
8. Return Of Goods
- 8.1 The Buyer may return Goods within fourteen (14) days of delivery, at the sole discretion of the Seller. Goods must be returned with the following in as new condition;
  - (a) All packaging material and brochures must be in as new condition and un-marked.
  - (b) All instruction manuals, videos or any other material must be returned with the Goods.
  - (c) All tools and accessories must be returned with the Goods.
- 8.2 The Seller may (in its discretion) accept the Goods for credit but this will incur a re-stocking fee of 10% of the value of the returned Goods plus any freight.
- 8.3 If at the Sellers sole discretion any Goods have been damaged or marked, then the Seller reserves the right to refuse acceptance of the Goods for return.
9. Warranty
- 9.1 The terms and conditions, time limits and other warranty information for the product will be supplied to the Buyer by the Seller when all accounts are paid in full.
10. Consumer Guarantees Act 1993
- 10.1 This agreement is subject, in all cases except where the Buyer is contracting within the terms of a trade/business (which cases are specifically excluded), to the provisions of the Consumer Guarantees Act 1993.
11. Default & Consequences Of Default
- 11.1 If the Buyer defaults in payment of any invoice when due, the Buyer shall indemnify the Seller from and against all the Seller’s costs and disbursements including a solicitor and own client basis and in addition all debt collection costs.
- 11.2 Without prejudice to any other remedies the Seller may have, if at any time the Buyer is in breach of any obligation (including those relating to payment), the Seller may suspend or terminate the supply of Goods to the Buyer and any of its other obligations under the terms and conditions. The Seller will not be liable to the Buyer for any loss or damage the Buyer suffers because the Seller exercised its rights under this clause.
- 11.3 In the event that:
  - (a) any money payable to the Seller becomes overdue, or in the Seller’s opinion the Buyer will be unable to meet its payments as they fall due, or;
  - (b) the Buyer becomes insolvent, convenes a meeting with its creditors or proposes or enters into an arrangement with creditors, or makes an assignment for the benefit of its creditors, or;
  - (c) a receiver, manager, liquidator (provisional or otherwise) or similar person is appointed in respect of the Buyer or any asset of the Buyer,
    - (i) the Seller shall be entitled to cancel all or any part of any order of the Buyer which remains unperformed in addition to and without prejudice to any other remedies; and
    - (ii) all amounts owing to the Seller shall, whether or not due for payment, immediately become payable; and
    - (iii) the Seller shall be entitled to reclaim any Goods in the Buyer’s possession or control, which have been supplied by the Seller and to dispose of the Goods for its own benefit and shall be entitled to enter, directly or by its agents, (and the buyer gives us and our agents the right to so enter) upon any land or premises where the Seller believes the Goods which it has supplied are stored without being liable to any person.
12. Title
- 12.1 It is the intention of the Seller and agreed by the Buyer that property in the Goods shall not pass until
  - (a) The Buyer has paid all amounts owing for the particular Goods, and
  - (b) The Buyer has met all other obligations due by the Buyer to the Seller in respect of all contracts between the Seller and the Buyer, and that the Goods, or proceeds of the sale of the Goods, shall be kept separate until the Seller shall have received payment and all other obligations of the Buyer are met.
- 12.2 It is further agreed that:
  - (a) The Buyer shall not deal with the money of the Seller in any way which may be adverse to the Seller.
  - (b) Until such time as ownership of the Goods shall pass from the Seller to the Buyer the Seller may give notice in writing to the Buyer to return the Goods or any of them to the Seller. Upon such notice the rights of the Buyer to obtain ownership or any other interest in the Goods shall cease.
  - (c) If the Buyer fails to return the Goods to the Seller then the Seller or the Seller’s agent may enter upon and into land and premises owned, occupied or used by the Buyer, or any premises as the invitee of the Buyer, where the Goods are situated and take possession of the Goods, without being responsible for any damage thereby caused.
  - (d) The Buyer shall not charge the Goods in any way nor grant nor otherwise give any interest in the Goods while they remain the property of the Seller.
  - (e) The Seller may require payment of the Price or the balance of the Price due together with any other amounts due from the Buyer to the Seller arising out of these terms and conditions, and the Seller may take any lawful steps to require payment of the amounts due and the Price.
  - (f) The Seller can issue proceedings to recover the Price of the Goods sold notwithstanding that ownership of the Goods may not have passed to the Buyer.
13. Personal Property Securities Act 1999
- 13.1 Upon assenting to these terms and conditions the Buyer acknowledges and agrees that:
  - (a) These terms and conditions constitute a security agreement for the purposes of section 36 of the Personal Property Securities Act 1999 (“PPSA”); and
  - (b) A security interest is taken in all Goods previously supplied by the Seller to the Buyer (if any) and all Goods that will be supplied in the future by the Seller to the Buyer during the continuance of the parties relationship.
- 13.2 The Buyer undertakes to:
  - (a) sign any further documents and/or provide any further information, such information to be complete, accurate and up-to-date in all respects, which the Seller may reasonably require to register a financing statement or financing change statement on the Personal Property Securities Register;
  - (b) indemnify, and upon demand reimburse the Seller for all expenses incurred in registering a financing statement or financing change statement on the Personal Property Securities Register or releasing any Goods charged thereby;
  - (c) not register a financing change statement (in accordance with Regulation 9) or a change demand (in accordance with Regulation 10) without the prior written consent of the Seller;
  - (d) give the Seller not less than 14 days prior written notice of any proposed change in the Buyer’s name and/or any other change in the Buyer’s details (including but not limited to, changes in the Buyer’s address, facsimile number, or business practice); and
  - (e) Immediately advise the Seller of any material change in its business practices of selling the Goods which would result in a change in the nature of proceeds derived from such sales.
- 13.3 Unless otherwise agreed to in writing by the Seller, the Buyer waives its right to receive a verification statement in accordance with section 148 of the PPSA.
14. Cancellation
- 14.1 The Seller may cancel these terms and conditions or cancel delivery of Goods and Services at any time before the Goods are delivered by giving written notice. On giving such notice the Seller shall promptly repay to the Buyer any sums paid in respect of the Price for those Goods. The Seller shall not be liable for any loss or damage whatever arising from such cancellation.
15. Unpaid Sellers Rights To Dispose Of Goods
- 15.1 In the event that:
- (a) the Seller retains possession or control of the Goods; and
- (b) payment of the Price is due to the Seller; and
- (c) the Seller has made demand in writing of the Buyer for payment of the Price in terms of this contract; and
- (d) the Seller has not received the Price of the Goods, then, whether the property in the Goods has passed to the Buyer or has remained with the Seller, the Seller may dispose of the Goods and may claim from the Buyer the loss to the Seller on such disposal.
16. Lien & Stoppage In Transit
- 16.1 Where the Seller has not received or been tendered the whole of the Price, the Seller shall have:
  - (a) a lien on the Goods;
  - (b) the right to retain them for the Price while the Seller is in possession of them;
  - (c) a right of stopping the Goods in transit whether or not delivery has been made; and
  - (d) a right of resale;
  - (e) the foregoing right of disposal; provided that the lien of the Seller shall continue despite the commencement of proceedings or judgement for the Price having been obtained.
17. General
- 17.1 If any provision of these terms and conditions shall be invalid, void or illegal or unenforceable the validity existence, legality and enforceability of the remaining provisions shall not be affected, prejudiced or impaired.
- 17.2 All Goods and Services supplied by the Seller are subject to the laws of New Zealand and the Seller takes no responsibility for changes in the law which affect the Goods or Services supplied.
- 17.3 The Seller shall be under no liability whatsoever to the Buyer for any indirect loss and/or expense (including loss of profit) suffered by the Buyer arising out of a breach by the Seller of these terms and conditions.
- 17.4 The Buyer shall not set off against the Price amounts due from the Seller.
- 17.5 The Seller reserves the right to review these terms and conditions at any time and from time to time. If, following any such review, there is to be any change in such terms and conditions, that change will take effect from the date on which the Seller notifies the Buyer of such change.
- 17.6 In the event of any breach of this contract by the Seller the remedies of the Buyer shall be limited to damages. Under no circumstances shall the liability of the Seller exceed the Price of the Goods.

TERMS OF USE

The following terms govern the use of this website. Please read them carefully.

Content
While we endeavour to supply accurate information on this site, errors and omissions may occur. Bingo World Limited ("Bingo World") does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.
Bingo World reserves the right to make changes to the content on this site at any time and without notice.
To the extent permitted by New Zealand law, Bingo World makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.
Although this website may provide product information, the site does not offer any online shopping facilities.
Intellectual Property
Bingo World owns all copyright and other intellectual property in this site. Everything on this site, unless otherwise stated, is copyright.
Bingo World welcomes the use of this site for personal use, non-commercial use, research or study - provided that the user acknowledges all copyright and other notices contained in the content.
We advise that you may not copy or display for redistribution to third parties, or for commercial purposes, any portion of this site without the express permission of Bingo World.
Links
Please note that although this site has some hyperlinks to other third party websites, these sites have not been prepared by Bingo World and are not under the control of Bingo World. The links are only provided as a convenience, and do not imply that Bingo World endorses, checks, or approves of the third party site. Bingo World is not responsible for the privacy principles or content of these third party sites. Bingo World is not responsible for the availability of any of these links.
Bingo World requires that you request our permission to include a link from another site to this site. If you would like to request permission, please email us at bingoworld@paradise.net.nz
Jurisdiction
This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.
Changes to this Agreement
Bingo World reserves the right to alter, modify or update these terms of use.

DELIVERY FEES

In most cases delivery will be made by a courier of the Buyer’s choice. In some cases a postal delivery may be used.
Orders exceeding a net value of $250.00 are free of freight charges.
The following applies to orders below $250.00:
Auckland Metropolitan
$ 6.00 additional to ordered goods
Other North Island
$10.00 additional to ordered goods
South Island
$15.00 additional to ordered goods
Typical delivery cycles:
Auckland metropolitan: Following day
Other North Island: Following day, provided not rural delivery
South Island: Within three working days, provided not rural delivery